Account & legal
FAQ and troubleshooting
Import issues, wellness gaps, sync delays, mis-scaled sessions, and more.
Common questions and fixes. For product philosophy, start with the coaching articles.
Import is stuck during onboarding
- Confirm Strava or intervals.icu finished connecting (no error on the connect step).
- Later, use Settings → Connections → Sync now.
- You can skip connect and upload .FIT files if OAuth is blocked.
Wellness / readiness looks empty
- Grant health-data consent in Settings → Account. Privacy and consent.
- Connect a provider that supplies wellness (for example intervals.icu, WHOOP, Polar).
- Use morning check-ins when devices are offline.
Activity not showing up
- Sync now from Connections; wait a minute for analysis jobs.
- Reconnect the provider if the token expired.
- Upload the .FIT as a fallback.
Sessions feel too hard or too easy
- Recalibrate thresholds. Thresholds.
- Check training focus and available days still match your life.
- Review open proposals — you may be declining needed step-downs.
Does AI change my plan by itself?
No. The engine proposes; you approve. AI explains. How Brick coaches.
Is my health data safe?
Health data is consent-gated, integrations are handled server-side, and you can export or delete anytime. Details: Privacy Policy · Health data.
What does Brick sync with?
Strava, intervals.icu (Garmin bridge), Polar, Wahoo, WHOOP, COROS, Suunto, Hammerhead, FIT upload, and iCal export. Connections and sync.
Delete vs pause
Pause keeps your account and eases return. Delete is permanent. Pause · Delete.
